What is the Block Calling Intercom (BCI) service?

The BCI service allows free calls between residents of the estate, the security control room and the Home Owners’ Association office.

How does the BCI service work?

The BCI service belongs to the Home Owners’ Association and forms part of their account. Each resident is then added to the BCI service as the contact person for installation and fault reporting. 

An analogue handset is installed in each home and can be used for communication between residents, the security control room and the HOA

Can I make external calls using the BCI system?

As it is an internal intercom system, the BCI system does not allow for calls to be made to anyone outside of the estate. Residents should apply for a separate voice line if they don’t have one already. This is for the residents’ own account and various calling plans are available from Telkom. A separate telephone would also be required.

How do I apply for the service?

Residents cannot apply for the service through Telkom directly. This must be done through the Home Owners’ Association. The resident will then be added as a contact person and an appointment will be made for a technician to install the system.

How does installation work?

Telkom will contact you to set up an appointment, after which a Telkom technician will come and install the BCI voice service.

The resident is responsible for the point of entry from the boundary wall to their home. An analogue handset is included with the installation of the BCI service.

Need help?

Contact our Support Desk on 0800 111 250 and enter the PIN code when prompted. The PIN code is unique to your estate and is available from your HOA.