Dedicated support desk and self-help service options
Support Desk
- Dedicated support desk
- Team of highly skilled agents
- Extended business hours
How it works?
- Unique PIN code for estate
- Call 0800 111 250 or 10210
What services does our SUPPORT DESK offer?
- New products/services
- Billing queries
- Fault reporting
- Technical support
Telkom Internet self-help options
Self-help functionalities available on TI portal , you will require your username and password to log in
- Password management tool
- Managing and tracking your data usage
- Purchasing Top Up data
- Buying entertainment bolt-on bundles
- TI Mobile VAS management
Forgotten your username or password? Phone the dedicated service desk for assistance (012 321 0215). Alternatively, click here and click on the the question mark (?) next to ‘Password’ to recover your Username and Password.
Fault reporting and tracking
SMS the word SERVICE and your 10-digit number to 30591. SMS’s are free of charge. Alternatively, you can log and track your fault by using the Test, Track & Report Faults tool on our Get Help Page.
