Telkom Self-Help.
Easy. Convenient.
Easy. Convenient.
My Telkom App
Web Portal
Troubleshoot
SMS
IVR
Skip the call centre queues and get answers to your burning questions about your Telkom connection, troubleshoot network issues with a touch of a button, view bills and more with Telkom Self-Service channels.
Telkom App
Download the My Telkom App and register for easy mobile access. View balances, products, manage your account, top up and more.
Web Self-Service Portal
Register on the Telkom Web Self Help Portal to do the following:
- View usage history
- Balance breakdown
- Manage your Account
- Pay Bills
- Manage products
- Buy Top up bundles
Telkom WhatsApp Self Service
Send a WhatsApp message to 0811 601 700 to access your usage information upgrade your service, snap to recharge, shop deals and more.
Snap to recharge with Telkom on
WhatsApp
Here’s another way we’re providing you with the flexibility to recharge airtime or data however you like. Recharge via WhatsApp in 4 simple steps, all in under a minute. Purchase a voucher and do the following:
- Add Telkom Customer Care 081 160 1700 to your WhatsApp contacts and say “Hi”
- Enter the Telkom mobile number you want to recharge
- Select the camera button on WhatsApp and snap your recharge voucher to us
- Select “Yes” and you’ll be recharged in under a minute
Get Help - Troubleshoot
Get the guidance you need to troubleshoot issues with your mobile, fixed and hybrid services. Use our self help tools, read FAQ’s and if you still can’t find what you’re looking for, our special forces hold the intel to know what you want before you say a word.
SMS
Check balances, report fraud, reset your password by sending a text and your mobile number to 30591.
Interactive Voice Response
Simply dial 081180 and get assistance from our IVR. Get immediate assistance when managing your account, make changes to your service, and so much more.
Check your coverage
To ensure that you get the most out of your deal, check that your area has compatible LTE coverage
The Small Print.
For Terms and Conditions, follow this link: