Live and work from home, uninterrupted with Self-Service.
My Telkom App
Web Portal
Troubleshoot
SMS
IVR
Skip the call centre queues and get answers to your burning questions about your Telkom connection, troubleshoot network issues with a touch of a button, view bills and more with Telkom Self-Service channels.
Telkom App
Download and register for easy mobile access including balances, account management, products and top-ups.
Web Self-Service Portal
Login and Register on Web Self-Service Portal to help you stay in touch and online!
- View usage history
- Balance breakdown
- Manage your Account
- Pay Bills
- Manage products
- Buy Top up bundles
WhatsApp
Send a WhatsApp message to 0811 601 700 and get usage information, upgrade your service, buy bundles, shop deals and more.
Get Help - Troubleshoot
Get the guidance you need to trouble-shoot issues with your mobile, fixed and hybrid services. Use our self-service tools, read our FAQs; and if you still can't find what you're looking for, our special forces hold the intel to know what you want before you say a word.
SMS
Check balances, report fraud, reset your password by sending a text and your mobile number to 081 160 1820.
Interactive Voice Response
Simply dial 081180 and get assistance from our IVR. Get immediate assistance when managing your account, make changes to your service, and so much more.
Check your coverage
To ensure that you get the most out of your deal, check whether your
area has compatible coverage.
The Small Print.
For Terms and Conditions, follow this link: