eSIM allows a customer to download a network profile which will install the necessary network information
which is normally configured on a traditional SIM.

This is done via a Remote SIM Provisioning (RSP) Platform - Over the air.

<strong>How will customers install an eSIM Profile from the eSIM voucher?</strong>

How will customers install an eSIM Profile from the eSIM voucher?

To install an eSIM profile on an eSIM-enabled device, follow the steps specifically related to your device, either iOS or Android. These steps will be part of the "Mobile Network Settings" on your device.

Please note that an active data session is required in order to download the eSIM profile.

What are the benefits of an eSIM

- Unable to lose the SIM and more reliable than traditional SIMs.

- Easier to switch between Carriers - Remote Provisioning

- eSIMs can be updated over the air (OTA)

- Same level of security as with traditional SIMs

<strong>What are the benefits of an eSIM</strong>
<strong>How will customers obtain their eSIMs from Telkom?</strong>

How will customers obtain their eSIMs from Telkom?

Telkom customers with an eSIM enabled device will need to visit a Telkom store and receive an eSIM voucher pack. This voucher will be the same as the traditional SIM pack, but without a physical SIM.

Inside the eSIM voucher pack, there will be a QR code that customers will need to scan in order to install the eSIM profile.

The Small Print.

For Frequently Asked Questions or
Terms and Conditions, follow these links:

FAQ
T&C