Value Added Services for Voice

CallAnswer

Think of it as your personal receptionist, that takes messages when you’re unable to answer a call. CallAnswer can store 15 messages for up to 10 days, and you can retrieve them anywhere in the world by dialling 10120 and entering your pin.

IdentiCall

Know who’s calling you before you answer, and screen business calls you’re not ready to take. IdentiCall displays the number of the caller on any compatible CLI handset, logs the date and time for up to 99 calls, and notifies you when a call is stored. Then you can choose whether or not you want to answer or return the call later.

WaitingCall

Do you get lots of phone calls, often at the same time? You’ll never have to miss an important call again thanks to this efficient Value Added Service, which eliminates the need for a second line. If you’re on the phone and a second call comes in, WaitingCall lets you know and gives you the option to:

• hang up the first call

• put the first call on hold and switch between the two

• forward to your CallAnswer mailbox

ForwardCall

Don’t wait by the phone for those important business calls –  divert them to any local, international, fixed line or mobile number when you’re out of the office. The caller only pays for the call they intended to make, so you can leave your desk with no qualms and answer your calls wherever you’re going. You can activate/deactivate as you wish.

BlockCall Plus

Manage your company’s phone bill by blocking users from making unauthorised calls. Handsets will only be allowed to call 20 pre-programmed local or international numbers, which are determined by the person with the PIN. The service is quick and easy to set up and can be done remotely via the voice-prompted DIY setup.

CallCatcher

Never miss a call with this mix of three Telkom services that you can activate/deactivate at any time. Scroll up (see below)  and see how combining CallAnswer, IdentiCall and WaitingCall can work to your advantage.

MultiCall Plus

With this combination of five services, you can: take messages (CallAnswer); know who’s calling you (IdentiCall); block your phones from making unauthorised outgoing calls (BlockCall Plus); know when there’s another incoming call (WaitingCall) or divert your calls elsewhere (ForwardCall). Scroll up for more information on each of the specific products.

Sonnet 4

Sonnet4 combines the best of four Value Added Services to give your business the best connection management on the market, increasing your efficiency, productivity, and ultimately, your profit. Combining these four services will reduce your monthly rental, and you can activate and deactivate as you wish. For more information, scroll up and read about IdentiCall, CallAnswer, WaitingCall and ForwardCall.

Basic Voicemail

This personal answering service that takes messages when you’re unable to answer the company phone. Each mailbox gets a standard greeting and stores five pin-protected messages for up to two days. Decide how you’d like to be notified and we’ll let you know as soon as you have a message, which can be retrieved anywhere in the world by dialling 181.

MultiSIM

Teleconferencing allows your business to communicate with clients and colleagues from anywhere with advanced, pin-protected conferencing technology. Replace unnecessary physical meetings with a digital connection that can be accessed by up to 40 participants all over the world, allowing your business to save money and grow remotely.

Teleconferencing

Teleconferencing allows your business to communicate with clients and colleagues from anywhere with advanced, pin-protected conferencing technology. Replace unnecessary physical meetings with a digital connection that can be accessed by up to 40 participants all over the world, allowing your business to save money and grow remotely.

Intelligent Call Forwarding

A smart business solution that forwards incoming calls to other available numbers based on conditions you set: Conditional Call Forwarding diverts your calls if all lines are busy or have failed; Unconditional Call Forwarding allows you to override the conditions you set.

International Call Services

Satellite, undersea cables and terrestrial circuits – that’s how our Operating Centre can offer you high-quality, 24-hour personal assistance to make international business calls, enquiries or send faxes. Dial 10900 to book a call to any of the direct-dial destinations at the best rates. Calls are charged at one-minute intervals, and cost less than R1 per minute to the UK and US – even less during global off-peak time.

International FreeCall (ITF)

Build a global business presence with ITF, which allows your international customers to call your South African company free of charge by dialing their country’s FreeCall number. Not only can it benefit your overseas customers, but you can keep contact with field representatives in:

Argentina, Australia, Belgium, Brazil, Canada, Cyprus, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Korea, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Portugal, Saudi Arabia, Singapore, Sweden, Switzerland, UAE, United Kingdom and USA

MailManager Plus

Use a single telephone number to send voice and fax messages to your email inbox, anywhere, anytime. You don’t need to be anywhere near your phone and you don’t even need a fax machine – we’ll notify you via an email with your easily-storable and printable message attached. You can personalise your settings with our profile manager

Direct-a-Call

Give your business added presence by renting a phone in another location. Any calls to that number will be redirected to wherever you are. The only rule is that the other phone must be connected to an electronic telephone exchange. Your customers will only pay for the local portion of the call – you pay the rest.

Business Do Fax

Benefits include:

• Save on paper, ink & maintenance.
• No risk of confidential faxes lying around
• Unique 086 number will accommodate the user for life.
• Received faxes can be forwarded via e-mail.
• No additional hardware or software required
• Accommodate high volumes of incoming faxes
• No fax machine or fax line required, thus allowing you to save on your fax line rental

Fax to Email

Fax2Email is a Telkom value-added service which allows the user to receive faxes directly to your email inbox. The fax number is linked to an email address via the fax2email service platform.