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Frequently asked questions: adsl

ucm-adsl

What influences the download speed that I can expect with DSL?

Download speeds are affected by your PC performance, your access line, local network capacity, congestion on connections to remote networks, remote networks, the remote server's access line and the ...

Download speeds are affected by your PC performance, your access line, local network capacity, congestion on connections to remote networks, remote networks, the remote server's access line and the server performance.

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Can I use my internet powered by DSL username and password for analogue or ISDN dial-up?

This is dependant on your Internet Service Provider (ISP). Some ISP's do provide the functionality to access the internet via dial-up on analogue lines using your DSL username and ...

This is dependant on your Internet Service Provider (ISP). Some ISP's do provide the functionality to access the internet via dial-up on analogue lines using your DSL username and Password, but unfortunately not for ISDN.

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I am currently a dial-up subscriber and I would like to use DSL, can I use my current username and password to access the internet with DSL?

No, before you connect to DSL there are a few steps you'll need to take. First, you'll need to upgrade to DSL. Next, you will be given a ...

No, before you connect to DSL there are a few steps you'll need to take. First, you'll need to upgrade to DSL. Next, you will be given a new username and password. Once this is done, you can get connected! 

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Can I put SmartInternet Unlimited into a mobile phone or tablet?

No, SmartInternet Unlimited works best with a router, which is included in your plan. 

What happens after my SmartInternet Unlimited account is restricted?

If you are restricted during the month on your SmartInternet Unlimited Plan, you will be able to purchase a “bolt on” internet bundle so you can return to full speed ...

If you are restricted during the month on your SmartInternet Unlimited Plan, you will be able to purchase a “bolt on” internet bundle so you can return to full speed. You will then be returned to full service at the beginning of the next month.

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What device comes with SmartInternet Unlimited?

With SmartInternet Unlimited, you will get a wireless router device that is WiFi enabled and capable of connecting several devices wirelessly and via LAN connection.

How unlimited is SmartInternet Unlimited?

SmartInternet Unlimited service is designed for business use. While it is unlimited, we do have to impose restrictions on a service if a customer’s behavior is determined to be ...

SmartInternet Unlimited service is designed for business use. While it is unlimited, we do have to impose restrictions on a service if a customer’s behavior is determined to be affecting the user experience of other customers on Telkom’s network. Such restrictions may include to throttling a customer’s speeds.

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Is SmartInternet Unlimited subject to network limitations?

SmartInternet Unlimited is offered on Telkom’s network, as well as our partner network, which means it can be used nationwide.

What are the benefits of SmartInternet Unlimited?

With SmartInternet Unlimited you get:
Peace of mind – no need for bundles or out of bundle expenditure
Aixed monthly price which can be budgeted for, no more bill shock or ...

With SmartInternet Unlimited you get:
Peace of mind – no need for bundles or out of bundle expenditure
Aixed monthly price which can be budgeted for, no more bill shock or unexpected data expenditure.
Availability that is not subject to network coverage constraints
Plug and play – simplicity in self-install, no waiting or upfront costs
Cost efficient backup connectivity to existing wired solutions
Better throughput and a more consistent user experience ensures higher productivity

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What is SmartInternet Unlimited?

SmartInternet Unlimited subscriber gives you unlimited data at a speed of up to 2Mbps.

What are Cisco Routers and Switches?

Most business networks today use switches to connect computers, printers and servers within a building or campus. A switch acts as a controller, allowing networked devices to talk to each ...

Most business networks today use switches to connect computers, printers and servers within a building or campus. A switch acts as a controller, allowing networked devices to talk to each other efficiently. Through information sharing and resource allocation, switches save businesses money and increase employee productivity.

While switches connect a network, a router gets that network connected. A router links computers to the internet, so your staff can share the connection. Cisco refers to the brand of the router and switch combination we offer.

 

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What is a Dynamic Domain Name Service (DNS)?

Dynamic DNS is a service used to keep a domain name pointing to the same computer or server connected to the internet despite the fact that the address (IP address ...

Dynamic DNS is a service used to keep a domain name pointing to the same computer or server connected to the internet despite the fact that the address (IP address) of the computer keeps changing. Simply put, it’s a service that maps Internet domain names to IP addresses.

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What is ISDN?

ISDN (Integrated Services Digital Network) is a switched dial-up connection that allows you to dial-up to any destination number within the network to access the Internet. 

Where can I find local copies of popular files?

If you are into open source, we have everything you need to download and share software.

We have copies of popular digital repositories at ftp.saix.net and ftp.telkomsa ...

If you are into open source, we have everything you need to download and share software.

We have copies of popular digital repositories at ftp.saix.net and ftp.telkomsa.net. On ftp.telkomsa.net you will find:
apple2,
cygwin,
freshrpms,
gnuwin,
Red Hat, and
xfree86.

Visit the SAIX entertainment page for a list of other services and files including:
Apache,
F-secure,
CPAN,
Linux,
Open Office,
RFC,
Simtelnet and
Solaris.

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Why is my ADSL line so slow?

There’s nothing more annoying than slow internet.

If you find yourself pulling your hair out while waiting for a webpage to load, it might be for one of these ...

There’s nothing more annoying than slow internet.

If you find yourself pulling your hair out while waiting for a webpage to load, it might be for one of these reasons:

  • The phone exchange is too far away from your home or office.
  • Lots of people are using the network in your area at the same time.
  • Everyone in your home or office is using the internet at once.
  • A large, routine software update is clogging up your line.
  • You have hit your soft cap.


Try our Troubleshooter from the Get Help page to see if you can solve the issue yourself.

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What modems are available?

We have loads of modems for you to choose from. Visit our Shop now.

How much is it to convert to ADSL?

So you have a Telkom landline and want to convert to ADSL? Easy! Simply pay an installation fee of R792 and one of our technicians will come to your home ...

So you have a Telkom landline and want to convert to ADSL? Easy! Simply pay an installation fee of R792 and one of our technicians will come to your home to sort it out for you. You can also choose the self-install option, which won’t cost you a cent.

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How is ADSL speed measured?

Information is measured in ‘bits’.

1000 bits = 1 kilobit.

1000 kilobits = 1 megabit.

The more bits your line can transfer per second, the faster your internet will be. Speed is ...

Information is measured in ‘bits’.

1000 bits = 1 kilobit.

1000 kilobits = 1 megabit.

The more bits your line can transfer per second, the faster your internet will be. Speed is measured in Megabits per second (Mbps).

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What is ADSL?

ADSL (Asymmetric Digital Subscriber Line) offers a high-speed internet connection for your home. It’s provided using the same copper wires as a good old-fashioned telephone — and that’s why ...

ADSL (Asymmetric Digital Subscriber Line) offers a high-speed internet connection for your home. It’s provided using the same copper wires as a good old-fashioned telephone — and that’s why you need a Telkom landline.

Whether you’re a surfer who doesn’t need a superfast line, or a superuser who needs 20Mbps, we’ve got a deal to suit your needs. If you don’t find what you’re looking for on the list below, you can click here for even more options:

Fast ADSL (up to 2 Mbps)
Faster ADSL (up to 4 Mbps)
Fastest ADSL (up to 10 Mbps)
Elite (up to 20Mbps)
Elite Plus (up to 40Mbps), which is only available in selected areas.

The speeds in Mbps show how fast the service syncs between your home and the Telkom exchange. It is not an indication of the actual speed that you can expect to experience.

While we can’t guarantee the speed of your ADSL, we constantly maintain our lines and have a fast-acting call centre that will address any connectivity fluctuations or challenges.

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