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Frequently asked questions: fibre

ucm-fibre

What is Fibre to the Home?

For anything and everything that you need to know about Fibre to the Home (FTTH), please click here

Stage 2 – Internal Work: Your engineering appointment to complete the fibre installation inside your home

The technician will bring the Fibre into your home and fit your Fibre Modem in a location agreed with you.

Appointments are scheduled upfront with the customer and you will ...

The technician will bring the Fibre into your home and fit your Fibre Modem in a location agreed with you.

Appointments are scheduled upfront with the customer and you will have to be at home as the technician needs access to the inside of your home to fit your Fibre equipment. 

Each installation is different but could last from 4 – 16 hours from the point at which the technician arrives. 

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Stage 1 – External Work: Bringing the fibre cable to your property

In the first phase Telkom lays Optical cables in the Main Services sleeves to manholes on one side of the pavement (could be under/upper ground as each suburb is ...

In the first phase Telkom lays Optical cables in the Main Services sleeves to manholes on one side of the pavement (could be under/upper ground as each suburb is different).  

If the customer’s premise’s is in need of any entry pipes, Telkom will provide a quote for trenching at R 2,087.25 (includes first 10 linear meters.  Additional trenching will be at a cost of R208.73). A Telkom approved contractor is available to complete the work; alternatively the customer may make use of his own contractor to do the work.

Telkom will then connect the Fibre to a small box (ONT) which needs to be fixed to a wall inside your property, as per requirement from customer.  It could be your internal server room, study, entertainment room as each home is different.

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How is Fibre installed for the first time?

In order to provide a new Fibre to the Home broadband to your home we need to complete some work outside your property. Telkom performs the work in two stages.  

In order to provide a new Fibre to the Home broadband to your home we need to complete some work outside your property. Telkom performs the work in two stages.  

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Is there a once-off installation fee or set up charge?

Yes, there will be an installation charge depending on the amount of work that needs to be done.

Is Fibre available everywhere on Telkom’s Network?

Fibre is only available in targeted areas that have been earmarked for high speed broadband access.

Check if you have Fibre coverage here.

My current broadband speed seems to be slow, how can I test my speed?

You can do a speed test by visiting Get Help page and clicking on the ‘Test The Speed of Your Connection’ tool.

What can impact the speed of my Internet?

There are various factors that can affect your broadband speed. These include:

  • Peak internet usage times (7pm to 9pm).
  • The number of people sharing your broadband connection within your home ...

There are various factors that can affect your broadband speed. These include:

  • Peak internet usage times (7pm to 9pm).
  • The number of people sharing your broadband connection within your home.
  • You may have reached your Telkom Internet SoftCap. Get more data by clicking on the Broadband & Internet tool on the Get Help page.
  • Your device and Wi-Fi connection are too far apart.
  •  Too many electrical interferences between the devices and the broadband connection.
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Where can I find help to connect my devices via WiFi?

If you need help to connect your internet-enabled devices through WiFi, check our Helpful Guides and Downloads tool on the Get Help page.

What telephone number do I call to report a fault on my service?

Please talk to us and use your broadband circuit number to report your fault.

The circuit number begins with B3000 XXXXX.

It will be labeled on the Fibre terminating unit.

Please talk to us and use your broadband circuit number to report your fault.

The circuit number begins with B3000 XXXXX.

It will be labeled on the Fibre terminating unit.

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I am unable to activate my Internet account?

For assistance with your Telkom Internet activation, please Talk To Us.

How do I obtain my order number?

You need your order number to activate your internet account. Your order number was sent to you by SMS. If you don’t have it, please Talk To Us

Where can I get a comprehensive Broadband self-installation guide?

The Broadband Configuration Wizard will be embedded in the modems’ start-up software. 

Alternatively, you can visit our Get Help page for self-help user manuals and tutorials.

How fast is Fibre?

Fibre is 50 times faster than a 2Mbps line. For example, a high definition full length movie can be downloaded in less than 35 minutes rather than almost eight hours ...

Fibre is 50 times faster than a 2Mbps line. For example, a high definition full length movie can be downloaded in less than 35 minutes rather than almost eight hours over a standard (copper-based) DSL line.

Broadband Type 1GB Photo album 4.7GB Standard video 25GB HD Video
Fibre 1 min 23 sec 6 min 31 sec 34 min 40 sec
VDSL 3 min 34 sec 16 min 40 sec 1 hr 29 min
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What are the benefits of Fibre for me?

Get consistently fast speeds at home, for work  or play

Have the entire household online at the same time

Access interactive educational content online

Make video calls over the network ...

Get consistently fast speeds at home, for work  or play

Have the entire household online at the same time

Access interactive educational content online

Make video calls over the network

Fast HD movie downloads

Livestream HD video with no buffering

Watch TV online

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What are the benefits of Fibre?

Incredible speeds

Fibre is a much more stable and reliable service. Fibre to the home virtually eliminates most equipment issues and downtime that may be experienced over copper.

The lines ...

Incredible speeds

Fibre is a much more stable and reliable service. Fibre to the home virtually eliminates most equipment issues and downtime that may be experienced over copper.

The lines require no upgrading and very little maintenance, unlike copper there is no resistance in the fibre optic cable so the signal can travel over long distances.

Fibre is glass and is neither susceptible to electrical interferences nor electromagnetic noise such as radio, motors, power lines, electric fencing or other nearby cables.

Clearer signal connection and better broadband connection

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What is fibre?

Fibre is a bundle of fibre optic threads made of pure glass each about the diameter of a human hair. It uses light instead of electricity to carry a digital ...

Fibre is a bundle of fibre optic threads made of pure glass each about the diameter of a human hair. It uses light instead of electricity to carry a digital data signal.

Fibre is able to transmit information at virtually unlimited speed and capacity, delivering superfast speeds.

It is the most advanced, stable and super-fast broadband connection on offer

Fibre is not affected by weather elements

Service quality is not impacted by distance from exchange

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